CUSTOMER CARE

We take pride in making sure that all of our customers are satisfied and happy with their order. If there is anything you need, please don't hesitate to ask.

Have any questions or concerns? 

We’re always ready to help!

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Any issues or concerns email me at kvisions2019@gmail.com and you will receive a response up to 24 hours after the email is sent. 

RETURNS/ EXCHANGES

You have up to 7 business days to email me with any questions or concerns dealing with exchanging or returning any products bought from KVisions. You can receive a refund or item exchange if the item is broken or the incorrect item. 

FAQ

Can I make changes to my order?

Yes, you are able to make changes to your order. You have to contact me within the first 12 hours of your order before I begin processing them. 

Do you offer pick up options?

Yes we offer pickup services in Atlanta, GA area. Just email me and you can come pick up your products. 

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How much is shipping?

Shipping is $3.99 and is shipped through USPS

When and how will I receive my tracking information?

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You will receive your tracking information through email and you will receive it once your order is processed and dropped off at the local post office.

How long does it take to process an

 order?

Please allow 1-2 business days to process the order before shipping it out.